Frequently Asked Questions

General questions

Is NESTIC like a hotel?

No, we are not like a hotel. Hotels are generally intended for tourists and short stays. In our homes, you'll feel at home and experience the local life of the city.

How is NESTIC different from other apartments?

NESTIC apartments are fully furnished, ready to move in, and specially designed for medium-term stays. Additionally, they have their own independent workspace, unlike other apartments. We take great care of the place where you will work.

What is the minimum and maximum duration of the stay?

The minimum stay is 1 month and the maximum is 11 months.

What amenities can I find in the apartment?

All apartments are equipped to offer maximum comfort and meet any professional need. Therefore, you will have high-speed WiFi, Smart TV, fully equipped kitchen, small appliances such as a Nespresso coffee maker, hairdryer, kettle, iron, or blender. If you have any questions, don't hesitate to ask us.

Is it easy to work from a NESTIC apartment?

Our clients can attest to it. NESTIC apartments are designed for living and working from wherever you want. They feature an individual office where you can work as if you were at home. The offices are designed by comfort and health professionals, so they all have a height-adjustable desk, ergonomic chair, natural light, a monitor to connect your computer, and a natural plant. You won't find this anywhere else.

How do utility costs work?

Utilities are included in the price. However, we include the cost for reasonable and responsible consumption and trust that our guests will do so. Please consult us to know our included limits depending on each utility.

How many people can live in an apartment?

Each property has a maximum number of guests allowed depending on the size of the apartment. Contact us so we can help you find the apartment you need.

Is NESTIC cheaper than other apartments?

Our prices are very similar to those of other temporary rental companies; however, compared to hotels or short-term tourist apartments, our offer is considerably more economical.

Is cleaning included?

Yes, we include a weekly cleaning service of the apartment with a change of sheets and towels so you don't have to worry about cleaning and can enjoy your stay as comfortably as possible.

Reservation process

How do I make a reservation?

Reservations can be made directly on the website on each property's page. You can also contact us, and we will assist you throughout the process.

Can I reserve an apartment if I am a foreigner or non-resident of the country?

Of course! In fact, we host many foreigners in our apartments, and we love it. The entire reservation process can be done online, and both during check-in and throughout your stay, you will be in constant contact with NESTIC staff for anything you need.

Can I visit the apartment before finalizing the reservation?

If there are no existing reservations, visits can be arranged. However, our website provides all the visual and real information about the apartments.

What payment methods can I use?

You can pay for the reservation by credit card or bank transfer. During the reservation process, you will be asked for your card or account details so that if you stay longer than a month, we can charge you automatically at the beginning of each month, so you don't have to worry about anything else. If you have any questions, feel free to contact us, and we'll clarify them for you.

What happens if I need to cancel?

We have a flexible cancellation policy, allowing free cancellations up to 31 days or more before the Arrival Date. For other cases, please consult our cancellation policy or contact us. This policy applies to all reservations, regardless of the type of apartment or the reserved rate. In some exceptional cases, NESTIC may offer a waiver of the cancellation policy if the client has a valid reason for canceling the reservation (force majeure).

Can I bring my pet with me?

Pets are allowed for an additional fee. Weight and breed restrictions apply. Contact us for more information.

Do I have to pay a deposit?

Yes, we require a deposit of €1500, which will be refunded within 30 days after check-out. It is simply a guarantee in case of any damage during the stay.

Experience

When are Check-In and Check-Out?

NESTIC offers a generous time frame for both, allowing check-in at 2 PM and extending check-out until 11 AM, unlike other temporary apartment operators.

Do you offer cleaning services?

Yes, we offer a weekly cleaning service included in the price to keep the apartments in perfect condition, as requested by our clients. This service includes cleaning the apartment and changing sheets and towels. Additional cleaning services can also be requested if needed. Contact us to learn more about these additional cleaning services.

Who should I contact during my stay?

Don't worry, during your stay, a GEM (Guest Experience Manager) will be assigned to you. They will handle all your requests, questions, and any issues that may arise. You will have direct contact with your GEM for anything you might need.

What if I need other services, such as laundry, transfers, etc.?

No problem, we are here to help you with whatever you need. Your assigned GEM will find the best options for the services you need and assist you with reservations. Whatever we can do for you, we will.

What happens if I need to extend or shorten my stay?

The best thing to do is contact us when that happens, and we will find the best solution. Normally, early termination of the contract is allowed but may incur specific charges.

Can I use a NESTIC apartment to register with local authorities?

No, our apartments are intended for medium-term stays and not for the tenant's permanent residence. However, contact us to see if we can assist you if needed.

Can I request a crib or a high chair?

Of course! You can request these items by contacting us directly. The requested items will be in the apartment on the day of your arrival. Cribs and high chairs are provided free of charge.

Does the apartment have free Wi-Fi?

Yes. All our properties have free high-speed Wi-Fi.

Is there a coffee machine in the apartment?

Yes. All our homes have a capsule machine (Nespresso) and an Italian coffee maker for the romantics.

How many sets of apartment keys will I have?

At check-in, your Guest Experience Manager will hand you two sets of apartment keys.

What if I don't know how to use an electrical appliance?

During your check-in, the GEM will show you how to use each electrical appliance in the house. However, if you need more help with the appliances, do not hesitate to contact us at any time during your stay.

Do I need to bring my own laundry detergent?

We provide detergent tablets for a quick first wash upon your arrival. We also provide dishwasher tablets.

Is there a clothes dryer in the apartment?

Some of our apartments have a single appliance that functions as both a washer and dryer, while others have either a washer or a dryer. To find out what type of appliance is in your apartment, please refer to the listed amenities section of the property on our website, where you can find this and many other useful details about the apartment.

Are there cleaning products in the apartment?

Upon arrival, you will find dishwasher and laundry tablets, kitchen towels, and a sponge in the apartment.

Arrival

Who will greet me upon arrival at the apartment?

Upon arrival, you will be greeted by your assigned GEM (Guest Experience Manager), who knows the property and the neighborhood thoroughly.

Can I enter my apartment before the agreed time?

We always try to accommodate early check-ins. However, we can only confirm the possibility of an early check-in up to a maximum of 72 hours before your arrival to ensure that the apartment is not occupied by other guests the night before.

What documentation do I need to bring at check-in?

You will need to bring your photo identification (i.e., passport or ID card) that you used to confirm your reservation on our website.

Will there be food in the apartment when I arrive?

There is no food in the apartments upon arrival. However, we offer a Fridge Stocking service that we can arrange if you need it. Contact us to learn more about this service.

Will I have access to international TV channels?

Some of our apartments have access to international TV channels. To find out if your apartment has international TV channels, please check the services and amenities section of the property listing, where this information will always be displayed.

Are the mattresses firm or soft?

As part of our premium service, we aim to provide optimal rest for our guests. Both the mattresses and our pillows have been selected for this purpose. We work with a wide range of high-quality mattresses to cater to a variety of needs. Most of our mattresses are from well-known brands such as PIKOLIN or FLEX.

Referral program

What is the referral program?

The Nestic referral program is a way of thanking our guests for their trust and encouraging them to make us known to their friends and contacts (see limitations section).

Any guest who has stayed at a Nestic can invite another person to stay at a Nestic. Once the invited guest completes their first reservation, both parties share a bonus, which can reach up to 200 euros.

Which are the beneficiaries of the referral program?

Our referral program has two beneficiaries: the inviting guest and the invited guest(s).

  • Inviting guest: to access the program, it is enough to have stayed at a Nestic.

  • Invited guest: to be a beneficiary of the referral program, the invited guest must make a reservation in one of our apartments. Once that reservation is completed, both guests will receive a bonus.

What is the remuneration of the program?

Both the invited guest and the inviting guest will receive a reward at the time of booking. The amount of this bonus will depend on the duration of the booking made:

  • For bookings of 2 months or less:
    • The inviting guest will receive a benefit of €50
    • The invited guest a discount of €100

  • For bookings of more than 2 months:
    • The inviting guest will receive a benefit of €100
    • The invited guest a discount of €200

Limitations

Under the referral program, legal entities whose administrator is the prescriber cannot be invited.

This bonus cannot be combined with other bonuses that may be established in Nestic.

The validity of this offer is 12 months after your check out date.

This program will be valid as Nestic deems appropriate based on its interests.

House rules

Is smoking allowed at NESTIC properties?

Smoking of any kind is not permitted (not even on balconies or terraces), including nicotine, tobacco products, and/or cannabis-derived substances (such as vapes and e-cigarettes).

Can I have parties with friends?

Parties or events are not allowed. Excessive numbers of guests, including those exceeding the maximum allowed by law, are not permitted.

What should I avoid doing inside a NESTIC property?

Primarily, a NESTIC property should not be used for any purpose other than personal accommodation.

Illegal substances or activities (e.g., drugs, illegal downloads or file sharing, whether using our device, yours, or a third party’s, or the internet connection) are not allowed.

Do not disturb neighbors or invade their privacy or security.

Do not make changes, modifications, alterations, or additions of any kind to the property or its contents (including moving furniture).

Cancellation policy

What is your cancellation policy?

Flexible

  • Free cancellation up to 31 days or more before the Arrival Date.
  • If the reservation is canceled between 15 and 30 days before the arrival date, a charge of €1000 will apply.
  • If the reservation is canceled 14 days or less before the arrival date, a charge of one month's rent plus an additional €1000 will apply.

This policy applies to all reservations, regardless of the type of apartment or reserved rate.

In some exceptional cases, NESTIC may offer an exemption from the cancellation policy if the client has a valid reason for canceling the reservation (force majeure).

If you booked through one of our partners on their respective platforms, to cancel the reservation, you must communicate directly with their booking platform. Please note that any changes to your reservation are subject to the cancellation policy you selected at the time of booking.

For future reservations, we recommend booking directly with us at www.nestic.homes to ensure that our team can assist you with all aspects of your experience.

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Not finding what you’re looking for?

We are happy to help you with any questions you have.
Call us at +34 910 932 436 or contact us by filling our contact form.